A major objective of the Gateway Initiative is to continually search out training opportunities for our investor businesses and organizations.  The Gateway Training Academy brings world-class training and process improvement opportunities to small and large businesses, and across a variety of industry sectors. Through partnerships with Alabama Industrial Development Training (AIDT), Alabama Technology Network (ATN), and Auburn’s Technical Assistance Center (ATAC) Gateway is aiming to improve the workforce in south Baldwin County for the betterment of the whole community, locals and visitors alike!

 

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Gateway to Great Customer Service

VIRTUAL: We are pleased to bring to you a customizable training experience geared towards delivering excellent customer service AT YOUR FINGERTIPS! Gateway has partnered with Coastal Alabama Community College to use their online LMS to allow YOU access this class ANYWHERE and ANYTIME! We are able to offer this class at HUGE discount, in light of the hardships caused to our local businesses by the Pandemic and Hurricane Sally - for only $25 per trainee (originally $50).

SIGN UP HERE

(Virtual class available starting May 14, 2021)

 

 

IN-PERSON: We're regrouping our in-person training class, expanding it to include multiple levels and offer certification for individual employees and for the entire business. In previous years, Gateway to Great Customer Service was a two-hour basic customer service class, facilitated by David Worthington, owner and operator of Magnolia Springs Bed & Breakfast, who has dedicated his career to providing exquisite service and exceeding customer expectations. Unique to this course was the inclusion of local tourism information, provided by visitor center professionals: this ensured trainees - regardless of industry - know all there is to know about shopping, eating, and playing here, and are able to send visitors to our local establishments during their stay.

 

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Auburn’s Organizational Management Course Series

The Gateway Training Academy in partnership with Alabama Technology Network (ATN) is pleased to announce a new collaboration with Auburn University’s Technical Assistance Center (ATAC).  We will be offering a series of six courses, one each month beginning October 2020.  These courses normally cost $249 per person, but for Gateway Investors the cost is only $150. 

Businesses who register for all 6 classes will have the opportunity to have a one-day, on-site mentoring / coaching session from an Auburn University Professional to understand your company's unique culture and challenges to develop a collaborative implementation plan. Together, we will determine the applicability of a custom-built training and coaching program to create a genuine value-added partnership for the betterment of your organization.  

All classes are held from 8:00 AM to 12:00 PM.

⇒ Wednesday, OCT 13, 2021 » REGISTER HERE
DiSC Communication, Vulcan, Inc. 
Increase communication effectiveness by gaining insight into your preferences and recognizing other preferred styles of communication. The DiSC assessment is a non-judgmental tool used for the discussion of people's behavioral differences. 

⇒ Thursday, NOV 18, 2021 » REGISTER HERE
Problem Solving & Critical Thinking, Orange Beach Welcome Center
Introduce an iterative 4-stage approach, Plan, Do, Check, Act (PDCA), that builds critical thinking skills to systematically test ideas, assess the results and ultimately resolve a problem. 

⇒ Thursday, JAN 20, 2022 » REGISTER HERE
The Leadership Mindset - Part 1 - Personal, Vulcan, Inc. 
Introduce positive personal leadership behaviors to guide the direction of your life from the inside out. While personal leadership develops internally, its effects set the groundwork for building relationships with family and work colleagues.

⇒ Thursday, FEB 17, 2022 » REGISTER HERE
The Leadership Mindset - Part 2 - Interpersonal, Orange Beach Welcome Center
Introduce the positive interpersonal leadership behaviors that are essential for developing personal and professional relationships. Interpersonal leadership is about inspiring and enabling others to do their absolute best together to realize a meaningful and rewarding shared purpose. 

⇒ Thursday, MAR 24, 2022 » REGISTER HERE
The Leadership Mindset - Part 3 - Team & Sustaining, Vulcan, Inc.
Combine the strengths of people through positive teamwork to achieve goals and celebrate successes. We will also discuss the importance of self and organizational improvement that is critical for preserving and enhancing both.  

⇒ Thursday, APR 21, 2022 » REGISTER HERE
Building Positive Team Relations, Orange Beach Welcome Center
Using a 4 step process, this course teaches supervisors how to build positive employee relations, increase cooperation and motivation, and effectively resolve conflicts. 

 

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AIDT Leadership Training 

NOTE: Classes are available to Gateway Investors and South Baldwin and Coastal Alabama Chamber Members. Classes are only offered virtually at this time.

Gateway’s partnership with SAWDC brings a tremendous training opportunity through Alabama Industrial Development Training (AIDT) where participants will have the opportunity to complete a Leadership Certification program taught by AIDT's Leadership Training Professionals.

This training is typically offered in three sessions.  Each session holds an individual certification.  There is a special certification for participants who complete all three sessions. Please note that registration is open for 20 attendees at this time, with a limit of 4 employees per business.

AIDT Leadership Skill I (2 Day Session) - 2021 Opportunities Coming Soon 

  • A recommended first course for first-line, team leads and/or supervisors. The course concentrates on roles and responsibilities, communication, motivation and teamwork. There is a comprehensive test given after the class. If passed, the exam offers the credential of AIDT Certified Leader I. The class is offered in a 2-day format. This class is designed for currently employed Alabama citizens who are in leadership roles in their respective companies.

AIDT Leadership Skill II (2 Day Session) - 2021 Opportunities Coming Soon

  • A follow-up course to Leadership Skills I, and includes more advanced topics of supervision to include personality assessment, conflict management, and ethics. There is a comprehensive test given after the class, and if passed offers the credential of AIDT Certified Leader II. The class is offered in a 2-day format.

AIDT Leadership Skill III (1 Day Session) - 2021 Opportunities Coming Soon

  • The newest class in the Leadership Skills series.  It is recommended for those who have previously attended LSI and LSII.  It is a one-day course that focuses on a variety of the latest leadership topics.  There is a comprehensive test and if passed offers the credential of AIDT Certified Leader III.

If you have any questions, please contact our Gateway Team via This email address is being protected from spambots. You need JavaScript enabled to view it. or call Rachel Spear at 251-943-5550.

 

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Gateway to Great Customer Service

We are pleased to bring to you a customizable training experience geared towards delivering excellent customer service, with Southern Hospitality and South Alabama flavor included at every turn. Gateway to Great Customer Service is a two-hour basic customer service class, facilitated by David Worthington, owner and operator of Magnolia Springs Bed & Breakfast, who has dedicated his career to providing exquisite service and exceeding customer expectations. Unique to this course is the inclusion of local tourism information, provided by visitor center professionals: this ensures trainees - regardless of industry - know all there is to know about shopping, eating, and playing here, and can send visitors to our local establishments during their stay.

Reach out to This email address is being protected from spambots. You need JavaScript enabled to view it. if you’d like to schedule this on-site course for your operation - free for Gateway Initiative investors!

Open enrollment opportunities coming soon!